Shipping Policy

Last updated: August 15, 2026

Engraved items

The collar, the collar-and-leash set, the cat collar and the name tag all carry a plate that is engraved after you order, with the text you enter at checkout. There is no ready-made version to pull off a shelf. Allow 9-14 business days for the engraving and 5-8 business days in transit, so your order arrives in 14-22 business days in total.

The leash on its own

The leash carries no engraving, so nothing has to be cut before it goes out. Dispatch takes 1-2 business days and transit 5-8 business days, so it arrives in 6-10 business days in total.

An order containing both follows the engraved timeline, because it ships together.

Tracking

You'll receive a tracking link by email once your order ships. If it hasn't arrived within the estimated window, email [email protected] and we'll chase it up.

Where we ship

We ship to 18 countries: United States, Canada, United Kingdom, Australia, France, Germany, Italy, Spain, Netherlands, Belgium, Portugal, Ireland, Austria, Luxembourg, Sweden, Denmark, Finland, Norway. Any customs duties, where applicable, are the responsibility of the recipient.